Privacy Policy

Coco Connect Privacy Policy

Last updated: October 11, 2026

Coco Connect is a service of Cobalt Creative, LLC (“we,” “us,” “our”). Coco Connect helps adult children stay in touch with an older loved one (“Mom” in this policy, though it can be anyone) through a simple daily check-in sent by text message. This policy explains what information we collect, how we use it, and the choices you have.

1. Who this policy covers

  • Account holders: the adult child or other person who creates a Coco Connect account in the mobile app or on our website.
  • Check-in recipients: the person the account holder invites to receive daily check-in text messages.

2. Information we collect

From account holders

  • Your name and email address, used to create your account and send you sign-in codes.
  • Your phone number, if you provide it.
  • Your settings and preferences, such as who you invited and how you want to be notified.

About check-in recipients (provided by the account holder or the recipient)

  • Name as entered by the account holder.
  • Mobile phone number.
  • Time zone and the check-in time or frequency preference.
  • Replies to our text messages, including YES to confirm participation, STOP, HELP, and the response recorded when the recipient taps a button on the check-in page.

Technical information

Our servers and service providers keep standard technical logs (for example, IP address, device and browser type, and request time) that are needed to run, secure, and troubleshoot the service.

We do not collect precise location, contacts, photos, or payment card information through the app.

3. How we use information

  • To create and secure your account and send sign-in codes by email.
  • To send check-in text messages to the recipient at the chosen time.
  • To record the recipient’s response and let the account holder know the recipient checked in, or did not.
  • To respond to support requests and keep the service reliable and safe.
  • To meet legal obligations and enforce our Terms of Service.

We do not sell your personal information. We do not share it for advertising, and we do not use it for marketing to the recipient.

4. Text messages (SMS)

Coco Connect uses a two-step consent process for text messages:

  • Account holder: when you register, you may separately opt in to receive SMS messages from Coco Connect yourself. This is presented through its own checkbox, separate from account creation.
  • Connections (e.g., Mom): when you add a connection’s name and phone number, you confirm you have their permission to send them a one-time Coco Connect invitation text. That person is not enrolled in recurring “Daily Hello” messages at that point. They must independently reply YES to the invitation message before any recurring messages begin.

Message and data rates may apply, and message frequency may vary. Anyone who has opted in may reply STOP at any time to opt out, reply START to resume, or reply HELP for assistance. Mobile opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes. We use Twilio, Inc. as our messaging provider to deliver these messages; Twilio processes message content solely to deliver it on our behalf.

5. Service providers

We share information only with companies that help us operate Coco Connect, and only as needed to provide the service:

  • Supabase: database, account authentication, and delivery of email sign-in codes.
  • Twilio: sending and receiving text messages.
  • Render: application hosting, including the web check-in page.

These providers may process information only on our behalf and under their own security and privacy commitments. We may also disclose information if required by law or to protect the rights, safety, or property of our users or the public.

6. Retention and deletion

  • Account holders can delete their account at any time from the Account screen in the app. Deleting your account permanently deletes your account and all connection data, including the recipient’s information associated with your account.
  • Check-in recipients can stop messages at any time by replying STOP. A recipient who wants their information removed can also contact us at the address below, and we will remove it.
  • We keep information only as long as needed to provide the service, and as required by law.

7. Security

We use reasonable administrative and technical safeguards, including encrypted connections, to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children

Coco Connect is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.

9. Your choices and rights

You may ask to access, correct, or delete your information by using the Account screen in the app or by contacting us. Depending on where you live, you may have additional rights under local law, and we will honor valid requests.

10. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new “Last updated” date. If a change is material, we will give additional notice.

11. Contact

Cobalt Creative, LLC Email: tom@cobaltcreative.co Website: cococonnect.co