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Terms of Service for Coco Connect

Last updated: 9-11-26

These Terms of Service (“Terms”) govern your access to and use of the Coco Connect mobile application (the “App”), operated by Cobalt Creative, LLC (“we,” “us,” or “our”). By creating an account or using the App, you agree to these Terms. If you do not agree, please do not use the App.

1. Description of Service

Coco Connect helps people stay connected with family members or other loved ones through simple check-in messages (“Daily Hello”) delivered by text message (SMS). The App allows a user to add a connection, and that connection to respond to check-in messages.

Coco Connect is not an emergency or medical monitoring service. The App does not detect medical emergencies, falls, or health events, and does not guarantee that a check-in message will be seen, answered, or answered in any particular time frame. Do not rely on Coco Connect as a substitute for emergency services, medical alert systems, or regular personal contact. If you or someone you know is experiencing an emergency, call 911 (or your local emergency number) immediately.

2. Eligibility

You must be at least 13 years old to create an account. Coco Connect is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

3. Your Account

  • You are responsible for the accuracy of the information you provide, including your name, email address, and phone number, and the contact information of anyone you connect with.
  • You are responsible for obtaining the consent of any person whose phone number or contact information you add to the App, before adding them.
  • You are responsible for keeping your account information current and secure.

4. SMS / Text Messaging Terms

Coco Connect’s text messaging program uses a two-step consent process:

  • As the account holder, you may separately opt in to receive SMS messages from Coco Connect through a dedicated consent checkbox at registration.
  • When you add a connection (such as a parent or loved one), you confirm that you have their permission to send them a one-time invitation text. That person is not automatically enrolled in recurring messages. Recurring “Daily Hello” check-in messages begin only after that person independently replies YES to the invitation.

Sample opt-in confirmation message: “Welcome to Coco Connect. You are now enrolled to receive supportive wellness check-in and notification messages. Message frequency may vary. Message and data rates may apply. Reply HELP for assistance or STOP to opt out.”

  • Reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOPALL) to any message to opt out of future messages at any time.
  • Reply HELP for help.
  • Reply START to resubscribe after opting out.
  • Carriers are not liable for delayed or undelivered messages.
  • We use Twilio, Inc. to deliver SMS messages on our behalf.

5. Acceptable Use

You agree not to:

  • Use the App for any unlawful purpose, or to harass, threaten, or harm another person.
  • Add a connection’s phone number or contact information without their knowledge and consent.
  • Attempt to interfere with, disrupt, or gain unauthorized access to the App or its systems.
  • Use the App in any way that violates applicable telecommunications or messaging laws, including the Telephone Consumer Protection Act (TCPA).

6. Third-Party Services

The App relies on third-party service providers, including Supabase (data hosting and authentication) and Twilio (SMS delivery). Your use of the App is also subject to those providers’ applicable terms, to the extent they apply to how your data is processed.

7. Intellectual Property

The App, including its design, text, graphics, and underlying software, is owned by Cobalt Creative, LLC or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the App for its intended personal purpose.

8. Disclaimers

The App is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the App will be uninterrupted, error-free, or that messages will always be delivered or delivered on time.

9. Limitation of Liability

To the fullest extent permitted by law, Cobalt Creative, LLC and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, arising from or related to your use of (or inability to use) the App, including any reliance on the App for wellness check-ins.

10. Termination and Account Deletion

You may stop using the App and delete your account at any time from Account settings within the App. We may suspend or terminate your access to the App if you violate these Terms.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by updating the “Last updated” date above or through the App. Continued use of the App after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, unless otherwise required by applicable law.

13. Contact Us

If you have questions about these Terms, contact us at:

Cobalt Creative, LLC
Email: tom@cobaltcreative.co