PRIVACY POLICY for Coco Connect

This website and service are operated by Cobalt Creative LLC.

Effective Date: May 17, 2026

At Coco Connect, we respect your privacy and are committed to protecting the personal information entrusted to us.

Coco Connect is designed to help families stay gently connected through simple daily wellness check-ins and supportive communication tools.

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INFORMATION WE COLLECT
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We may collect and store the following information:

Information Provided by the User

  • Name
  • Email address
  • Phone number

Information About the Intended Senior Recipient

  • Name
  • Phone number
  • Email address (if provided)

Communication Data

  • Daily check-in responses
  • SMS message activity
  • Account preferences and settings

Technical Information

  • IP address
  • Browser type
  • Device information
  • Basic website analytics

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HOW WE USE YOUR INFORMATION
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We use collected information to:

  • Operate and improve Coco Connect services
  • Send daily wellness check-ins
  • Forward check-in responses to designated family members or caregivers
  • Provide customer support
  • Maintain account security
  • Improve reliability and user experience
  • Communicate important service updates

We do not sell your personal information to third parties.

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SMS & COMMUNICATION CONSENT
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By providing a phone number through the Coco Connect website, users expressly consent to receive recurring automated SMS messages related to wellness check-ins and account notifications.

By using Coco Connect, you authorize us to send SMS messages and related communications to the phone numbers provided for both the account holder and the intended senior participant.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

Users may opt out of communications at any time by contacting us at:

coco@cococonnect.co

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DATA RETENTION
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We retain user and participant information, including names, phone numbers, and email addresses, for as long as necessary to provide the Coco Connect service and maintain account functionality.

Users may request deletion of their account and associated personal data at any time by emailing:

coco@cococonnect.co

Upon verified request, we will make reasonable efforts to permanently delete personal information within a commercially reasonable timeframe, except where retention is required by law.

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DATA SHARING
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We do not sell or rent personal information.

We do not sell, share, or disclose mobile phone numbers or SMS consent information to third parties or affiliates for marketing purposes.

We may share limited information with trusted third-party service providers solely for purposes necessary to operate the Coco Connect platform, including:

  • SMS delivery providers
  • Website hosting providers
  • Authentication and database services
  • Payment processing providers (if applicable)

These providers are authorized to use information only as necessary to provide services on our behalf.

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SECURITY
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We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, misuse, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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MEDICAL DISCLAIMER
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Coco Connect is a wellness communication platform and is not a medical device, emergency response service, or healthcare provider.

Users should not rely on Coco Connect for emergency monitoring or urgent medical needs. In an emergency, always contact 911 or appropriate emergency services.

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CHILDREN’S PRIVACY
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Coco Connect is not intended for use by children under the age of 13, and we do not knowingly collect information from children.

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CHANGES TO THIS PRIVACY POLICY
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We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Continued use of the service after updates constitutes acceptance of the revised policy.

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CONTACT US
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If you have questions about this Privacy Policy or your personal information, please contact:

Coco Connect
Email: coco@cococonnect.co
Website: https://cococonnect.co